Your privacy
How we look after the details you give us, in plain English.
Who we are
The Falafel Shack (), East Dorset. We are responsible for the personal details you give us.
To ask anything about your details, email food@falafelshack.co.uk or call 07517 049 394.
What we collect
When you book or contact us: your name, email, phone number, your event date and place, what you book, and anything you write to us.
If you tell us about allergies or dietary needs, we keep that too. This is health information, so we only use it to prepare your food safely.
When you pay: a record of the payment. Your card details go straight to Square. We never see or keep your card number.
Why we use it
To take your booking, cook for you, bring what you have hired, and keep in touch about it. This is needed to carry out our agreement with you.
To keep accounts, because the law says businesses must keep financial records.
Allergy and dietary information only with your agreement, which you give by telling us. You can ask us to delete it at any time.
We never sell your details, and we will not send you marketing unless you ask us to.
Who helps us
We use a few trusted services to run the website. They only use your details to do this job for us:
Square (card payments), Cloudflare (runs the website and stores bookings), and Resend (sends booking emails and contact form messages). Some of these companies are based outside the UK and use legal safeguards to protect your details.
Our fonts are stored on our own website, so your browser does not connect to Google for them. Videos and music on our site come from YouTube, Vimeo, Spotify or SoundCloud, and only load if you press play.
How long we keep it
Paid bookings: we keep them for 6 years after your event for our accounts. Then your name and contact details are removed automatically. Only the money records stay.
Booking requests that were never paid are deleted 6 months after the event date. Bookings left unpaid at the payment step are deleted after a week.
Contact form messages stay in our email only as long as we need them to help you.
Your rights
You can ask to see the details we hold about you, ask us to correct them, or ask us to delete them. We will reply within one month. Some money records must be kept for our accounts even if you ask us to delete your details, but your name and contact details can still be removed.
If you are unhappy with how we use your details, please tell us. You can also complain to the Information Commissioner's Office at ico.org.uk.
Cookies
We do not use tracking or advertising cookies. Players from YouTube, Vimeo, Spotify or SoundCloud may set their own cookies, but only if you press play.
Last updated September 2026.